Dr. Vandana Tandon Khanna

PROFESSOR at K J Somaiya Institute of Management

  • Department:
    Marketing and International Business
  • Institute:
    K J Somaiya Institute of Management
  • Location:
    Vidyavihar - Mumbai
  • Email Address:


  • Contact Details:

    Landline No. : 6728300/3050

    Extension No. : 3113

  • Office Address :

    #64, First Floor, SIMSR Building, VidhyaVihar

  • Timings For Visitors:

    MON - FRi: 12 pm - 5.30 pm

  • Curriculum Vitae

 Dr Vandana Tandon Khanna is Professor and Program Coordinator for PGDM –Retail Management at K.J. Somaiya Institute of Management Studies and Research, Mumbai in the Area of Marketing Management. She is a Doctorate in Services Marketing (November 2003) from Dept. of Management Studies, Kurukshetra University, Haryana & Master in Tourism Management from Deptt. of Tourism, Kurukshetra University Kurukshetra, India.  She has over 20 years of diversified teaching experience. She has developed and delivered various new courses. Her teaching and research interests are in the area of Services Marketing, Internal Marketing, Customer Satisfaction and Loyalty, Customer Perception, CRM, Customer Satisfaction and Loyalty, Customer Experience Management and Tourism and Hospitality Management. Apart from teaching, Dr Vandana also holds various administrative responsibilities. She is a recognized teacher from the University of Mumbai for post-graduate programs. She is PhD guide of University of Mumbai since July 2012. 3 Scholars have successfully completed PhD under her guidance. Currently, 6 research scholars are pursuing their PhD under her guidance. She is also an Invitee guest lecturer in American University of Emirates (AUE).

Dr Vandana has presented and published several research papers both in National and International conferences & journals. Dr Vandana also conducts MDP’s in areas of Marketing Management, Customer Satisfaction & Loyalty, CEM and CRM. Dr Vandana has also developed and published cases in journals and The Case Centre. She is keenly interested in case study development in emerging economies context.

Dr Vandana is a member of Advisory Council of the International Journal of Marketing Principles and Practices of the International Institute of Marketing Professionals; Senior Member International Economics Development Research Center (IEDRC); Member Marketing in Asia Group (MAG); Editorial Board Member of K U School Journal of Kenyatta University; Certified Lead Auditor as QMS Auditor based on ISO 9001:2008 standards.

Dr Vandana was awarded the ‘Best Professor in Marketing and International Business’, in 2017  on the 25th Silver Jubilee year of Business School Affaire & Dewang Mehta National Education Awards; ‘Women in Education’ in the year 2018. The Dewang Mehta National Education Awards is India's largest Education Awards Contest and is held as a part of World Marketing Congress; Best Marketing Teacher of the Year 2018 in Mumbai by Guru Nanak Institute of Management Studies Centre of Excellence in Marketing in Feb 2019 and Prof. Indira Parekh Women in Education Leaders award by World Education Congress, in July 2019.


(Vandana T. Khanna, PhD)

Program Coordinator PGDM- Retail Management


  • KJ Somaiya institute of Management, Professor, December 2005 - Present
  • Non Academic

  • Services Marketing
  • Tourism and Hospitality Marketing
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Destination Branding
  • internal Branding

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  • Best Marketing Professor 2018
  • Best Marketing Professor 2017
  • indira Parikh 50 Women in Education leadership 2019
  • Women in Education 2018
  • Best Performer as Associate Professor in SIMSR
  • Customer Satisfaction and Loyalty at SIMSR Campus, Mumbai on August 17th – 18th, 2007.

  • CRM for Transitions Optical india Pvt Limited at SIMSR Campus, Mumbai on December 15th – 16th, 2008.

  • Services Marketing, Pricing and Distribution techniques at INS Hamla, Mumbai on January 23, 2009.

  • Understanding Marketing at insurance institute of india, Mumbai on February 27, 2015.

  • Marketing to Multiple Segments, for insurance institute of india, Mumbai at Residence Hotel on August 21, 2015.

  • CRM, Customer Data and Implementation at INS Hamla, Mumbai on October 29, 2015.

  • Customer Life Time Value INS Hamla, Mumbai on October 29, 2015.

  • CRM at insurance institute of india, Mumbai on November 14, 2018

  • CRM for LIC participants at Campus, Mumbai on January 8, 2019.

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